Contact

Last updated November 6, 2026

A question about a size, a product, an order, a delivery or a return? Write to us and a real person will answer.

E-mail

contact@keeldogs.com

We reply within 2 business days. Business days are Monday to Friday, excluding US federal holidays. Support is by e-mail only: there is no phone line, and every message gets a written answer you can keep.

The shop does not take orders yet, but you are welcome to write to us about a product or a size before it opens.

Help choosing a size

The harness comes in four sizes, XS, S, M and L, and the chest decides. If you are not sure which one to pick, e-mail us two numbers:

1. The chest: all the way around, at the deepest point, just behind the front legs.
2. The neck: around the base of the neck, just in front of the shoulders, where the harness sits.

Measure with a soft tape, in inches or in centimeters, with your dog standing. If you like, add your dog's breed and weight, and a photo of your dog standing, seen from the side. We reply within 2 business days with the size we would choose and why. Our size guide shows how to measure, step by step.

It is the same harness on the Corgi Harness, Dachshund Harness, Frenchie Harness and Everyday Harness pages, with the same size chart, so the size is what matters, not the page.

What to include

• Your order number, if you have one.
• The name and e-mail address used for the order.
• The product or products concerned, with their color and, for a harness, the size.
• A short description of what you need.
• For an item that arrived damaged, wrong or defective: photos, or a short video, of the item, the problem, the packaging and the shipping label.
• To change a shipping address: the full corrected address, within our delivery area. Please write as soon as possible, because we cannot change the address once the order has shipped.

Tell us only what we need to help you. If you tell us that someone was hurt, we use it only to answer you, as explained in our Consumer Health Data Privacy Policy. A photo of the product, or of the product on your dog, is enough: we never need a photo of you.

Common requests

• Choosing a size: send us the chest and neck measurements, as explained above.
• Choosing a color: tell us which colors you are hesitating between, and we will describe them in words.
• Materials and lab reports: e-mail us with "Materials" in the subject line and the name of the product. See Asking for the documents.
• Delivery times, tracking, delays and the delivery area: see Shipping & Delivery.
• Canceling an order before it ships: e-mail us with your order number and "Cancel" in the subject line. See Cancellations.
• Harness sizes: Wrong size? Return the unused harness within 30 days and order the size you need. There is no exchange fee. See Wrong size.
• Returning an item, or an item that arrived damaged, wrong or defective: see Returns, Refunds & Cancellations. Please e-mail us before you send anything back: every return needs our authorization first, and the return address, which we send by e-mail, may be outside the United States.
• Fitting the harness, using our products safely, care and disposal: see Fit & Safety.
• A charge you do not recognize: e-mail us before you contact your bank, and we will tell you what it is.
• Privacy requests (access, correction, deletion, a copy of your information, opt-out or appeal): e-mail us with "Privacy request" in the subject line. See our Privacy Policy.
• Help using the website: see Accessibility.
• Who we are: see Seller Information.

Reporting a safety concern

If you think one of our products is unsafe, or something happened with it, stop using it and e-mail us with "Safety" in the subject line: the product, its color and size, your order number if you have it, what happened and, if you can, photos. We keep a record of every report. If your dog is hurt, call your vet first; if a person is badly hurt, call 911. You can also report a safety concern to the U.S. Consumer Product Safety Commission at SaferProducts.gov. See Reporting a problem.

Mailing address

Our mailing address, for letters and legal notices, is 30 N Gould St Ste R, Sheridan, WY 82801, United States. It is our registered agent's address. It is not a store or a showroom, and it is not a returns address: we cannot receive visitors or products there. For a return, please e-mail us first: we send you a return authorization with the return address and instructions.